1
Do both cameras work and are their lenses free from cracks?

Open the camera app and look at the image from both cameras. Is Face ID working properly? Is the image clear and can it focus on a subject? Look at the camera lenses. If the lenses are cracked or either camera is not working, the answer to this question is NO.

2
Can the device be charged?

Plug the device into a charger -- does the device indicate that it's charging?

3
Do all of the buttons work correctly?

Press each button and switch: volume, home, power, silence, etc. Do they behave as expected?

4
Are the front and rear glass free of cracks and deep scrapes?

Look closely for any cracks, chips, or nicks in the front or rear glass. "Deep scrapes" are defined as more than 2 scrapes or scratches with width wider than 2 mm, indicating glass has been removed. Length does not matter. If there are questions on this, please send us a note using the chat function.